Last Updated: 13 August 2026

At RAIVX, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

1. Information We Collect

When you visit our website, create an account, contact us, or place an order, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order and purchase details
Account information
Payment-related transaction information
Information you provide when contacting customer support
Device, browser, IP address, and website usage information

We do not directly store complete debit card, credit card, UPI PIN, or other sensitive payment credentials. Payments may be processed securely through third-party payment service providers.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders
Arrange shipping and delivery
Provide order updates
Process eligible returns and refunds
Respond to customer support enquiries
Improve our products, services, and website
Prevent fraudulent or unauthorized transactions
Send promotional communications where permitted or with your consent
Comply with applicable legal requirements

3. Print-on-Demand Order Fulfilment

RAIVX may use third-party print-on-demand, manufacturing, fulfilment, courier, and logistics partners to produce and deliver products.

Necessary customer information, such as your name, shipping address, phone number, and order details, may be shared with these service providers only as required to fulfil and deliver your order.

4. Payment Information

Online payments may be processed by third-party payment gateways. These providers process payment information according to their own privacy and security policies.

If Cash on Delivery (COD) is available for an order, necessary order and contact information may be shared with our delivery partners.

5. Cookies

Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand website traffic, maintain shopping-cart functionality, and improve the shopping experience.

Where required, you may manage your cookie preferences through the options provided on our website or through your browser settings.

6. Sharing of Personal Information

We may share necessary information with trusted service providers such as:

Print-on-demand and fulfilment partners
Courier and logistics companies
Payment gateways
Website hosting and technology providers
Analytics and other service providers

We do not sell or rent your personal information to third parties.

We may also disclose information when required by law or to protect our legitimate rights and prevent fraud or misuse.

7. Data Security

We take reasonable administrative and technical measures to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain transaction and business records, resolve disputes, prevent fraud, and meet applicable legal or regulatory requirements.

9. Your Choices and Rights

Subject to applicable law, you may contact us to request access to, correction of, or deletion of certain personal information held by us.

You may also unsubscribe from promotional emails or messages where an unsubscribe option is provided.

10. Third-Party Services

Our website may contain links to or use services operated by third parties. Their privacy practices are governed by their respective privacy policies, and RAIVX is not responsible for the privacy practices of independent third-party websites or services.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, services, or legal requirements change. Any updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For questions or requests regarding this Privacy Policy, please contact:

RAIVX

Punjab, India

Email: info.raivx@gmail.com
Phone: +91 79864 65725