Last Updated: 13 August 2026

At RAIVX, we aim to provide a smooth and reliable delivery experience. As many of our products are printed or prepared after an order is placed, please review the shipping information below before ordering.

1. Order Processing

Most RAIVX products are Print-on-Demand, which means they may be printed and prepared specifically after your order is confirmed.

Orders generally require 2–5 business days for processing and production before dispatch.

Processing times may be longer during sales, holidays, high-demand periods, or due to circumstances beyond our control.

2. Estimated Delivery Time

After dispatch, orders within India generally take approximately 3–7 business days for delivery.

Therefore, the total estimated time from order confirmation to delivery is usually around 5–12 business days.

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, public holidays, or other logistical circumstances.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you confirm your order.

From time to time, RAIVX may offer free shipping as part of a promotion or special offer.

4. Cash on Delivery (COD)

Cash on Delivery (COD) may be available for eligible orders and serviceable PIN codes.

COD availability will be shown at checkout where applicable.

We may contact customers to confirm COD orders before processing. Please provide a valid phone number and complete delivery address.

5. Order Tracking

Once your order has been dispatched, tracking information may be sent to your registered email address or phone number.

Please allow some time for the courier tracking system to update after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name

• House/Flat number

• Street/Area

• City

• State

• PIN code

• Active phone number

RAIVX cannot guarantee successful delivery if incorrect or incomplete information is provided.

If you notice an error in your address, contact us as soon as possible. Address changes may not be possible once an order has entered production or has been dispatched.

7. Delayed Delivery

Occasionally, deliveries may be delayed due to courier issues, weather conditions, public holidays, remote locations, high order volumes, or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us with your order number, and we will assist you in checking its status.

8. Failed Delivery / Return to Origin (RTO)

An order may be returned to us if:

• The customer is unavailable during repeated delivery attempts

• An incorrect or incomplete address is provided

• The customer refuses to accept a valid COD order

• The courier is unable to contact the customer

If re-shipping is requested after a failed delivery caused by incorrect customer information or non-acceptance, additional shipping charges may apply.

9. Damaged or Incorrect Order

If your package arrives damaged or you receive an incorrect product, please contact us within 7 days of delivery.

Please provide your order number along with clear photos or videos of the product, packaging, and shipping label where applicable.

Eligible cases will be handled according to our Return & Refund Policy.

10. International Shipping

Currently, shipping availability depends on the destinations supported by RAIVX and our fulfilment partners.

If international shipping is available, applicable charges, estimated delivery times, customs duties, and taxes may vary by destination and will be communicated where applicable.

11. Contact Us

For shipping or delivery-related questions, please contact:

RAIVX
Punjab, India
Email: info.raivx@gmail.com
Phone: +91 79864 65725

Please include your order number when contacting us regarding an existing order