Return & Refund Policy

Last Updated: 13 August 2026

At RAIVX, we want every customer to have a smooth and satisfactory shopping experience. As many of our products are printed or produced specifically after an order is placed, certain return and refund conditions apply.

Please read this policy carefully before placing your order.

1. Print-on-Demand Products

Many RAIVX products are made or printed specifically for each order. Because of this, we generally cannot accept returns or exchanges for:

  • Change of mind after ordering

  • Incorrect size, colour, or design selected by the customer

  • Customer no longer wanting the product

  • Minor variations in print placement or colour caused by different screen/display settings

We strongly recommend checking the size chart, product description, colour, and design carefully before placing your order.

2. Damaged, Defective or Incorrect Products

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrectly printed

  • Different from the product ordered

  • Wrong size or product sent due to our fulfilment error

please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

  • Your order number

  • Registered name and contact details

  • Clear photographs/video of the product

  • Photograph of the packaging and shipping label where applicable

  • Brief description of the issue

After verification, we may offer an eligible replacement or refund, depending on the circumstances.

3. Size-Related Returns

Please check the size chart carefully before ordering.

If the correct size mentioned in your order was delivered, we generally cannot provide a return, replacement, or refund simply because the item does not fit as expected.

If we send a different size from the one you ordered, please contact us and we will assist you after verification.

4. Return Eligibility

Where a return is approved, the product should be:

  • Unused and unworn

  • Unwashed

  • In its original condition

  • Free from stains, damage, perfume, or alterations

  • Returned with original packaging/tags where applicable

Products that have been used, washed, damaged after delivery, or altered by the customer may not be eligible for return or refund.

Please do not send any product back without first contacting RAIVX and receiving return instructions.

5. Refunds

Once an eligible refund is approved, it will be processed through the applicable payment method or another method communicated to you.

Depending on your bank or payment provider, it may take approximately 5–10 business days after processing for the amount to appear in your account.

Original shipping charges may be non-refundable unless the refund results from an incorrect, damaged, or defective product supplied by us.

6. Cash on Delivery (COD) Orders

For eligible refunds relating to Cash on Delivery (COD) orders, we may request appropriate bank or UPI details from the customer to process the refund.

Never share your UPI PIN, OTP, card PIN, or banking password with us.

7. Order Cancellation

Because Print-on-Demand products may enter production shortly after an order is confirmed, cancellation is not guaranteed once production has started.

If you wish to cancel an order, contact us as soon as possible. If production or fulfilment has not started, we will try to accommodate the cancellation request.

8. Failed or Refused Deliveries

Customers are responsible for providing complete and accurate delivery information and being available to receive their orders.

Additional shipping charges may apply if an order needs to be shipped again because of an incorrect/incomplete address, repeated failed delivery attempts, or refusal of a valid COD order.

9. Non-Returnable Items

Unless damaged, defective, or incorrectly supplied by us, the following may not be eligible for return:

  • Custom or personalized products

  • Made-to-order / Print-on-Demand products

  • Products damaged through misuse

  • Washed, worn, or altered products

  • Items returned without prior approval

10. Contact Us

For any return, replacement, cancellation, or refund request, contact us at:

RAIVX
Punjab, India
Email: info.raivx@gmail.com
Phone: +91 79864 65725

Please include your order number when contacting us so we can assist you quickly.

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