Frequently Asked Questions

Welcome to the RAIVX FAQ. Here you’ll find answers to common questions about our products, sizing, payments, shipping, returns, and orders.

1. What products does RAIVX offer?

RAIVX offers modern fashion and streetwear, including oversized T-shirts, hoodies, and other apparel. New designs and products may be added from time to time.

2. Are RAIVX products Print-on-Demand?

Many of our products are Print-on-Demand, which means they are printed or prepared after your order is confirmed. This allows us to offer unique designs while reducing unnecessary overproduction.

3. How do I choose the correct size?

Please check the size chart available on the product page before placing your order.

For the best fit, we recommend comparing the measurements in our size chart with a T-shirt or hoodie you already own.

4. How long does delivery take?

Most orders require approximately 2–5 business days for processing and production.

After dispatch, delivery within India generally takes approximately 3–7 business days.

The total estimated time is usually around 5–12 business days, although delays may occasionally occur.

5. Is Cash on Delivery (COD) available?

Yes, Cash on Delivery may be available for eligible orders and serviceable PIN codes.

If COD is available for your location and order, the option will appear during checkout.

6. What payment methods do you accept?

Available payment methods may include:

UPI
Debit/Credit Cards
Net Banking
Supported online payment methods
Cash on Delivery (where available)

The payment options available for your order will be displayed at checkout.

7. How can I track my order?

Once your order is dispatched, tracking details may be sent to your registered email address or phone number.

You can use the provided tracking information to check the delivery status of your order.

8. Can I cancel my order?

Please contact us as soon as possible if you want to cancel an order.

Because many RAIVX products are made or printed after an order is confirmed, cancellation may not be possible once production or fulfilment has started.

9. Can I return or exchange a product if I ordered the wrong size?

As many products are made or printed specifically for each order, we generally cannot accept returns or exchanges when the customer selects the wrong size.

Please check the size chart carefully before ordering.

For complete details, please read our Return & Refund Policy.

10. What if I receive a damaged, defective, or incorrect product?

Please contact us within 7 days of delivery with:

Your order number
Clear photographs/video of the product
Photos of the packaging/shipping label where applicable
A brief description of the issue

After verification, eligible cases may qualify for a replacement or refund according to our Return & Refund Policy.

11. Can I change my delivery address after placing an order?

We will try to update it if the order has not entered fulfilment or been dispatched. Address changes cannot be guaranteed after processing has begun.

12. Do you offer free shipping?

Free shipping may be offered on selected orders or during promotional periods.

Any applicable shipping charges will be clearly displayed during checkout before payment.

13. Do you ship internationally?

Shipping availability depends on the destinations supported by RAIVX and our fulfilment partners.

Where international shipping is available, delivery times, shipping charges, customs duties, and taxes may vary by destination.

14. How can I contact RAIVX?

If you need help with an order, product, payment, delivery, return, or any other query, contact us:

Email: info.raivx@gmail.com
Phone: +91 79864 65725
Location: Punjab, India

For order-related queries, please include your Order Number so we can assist you faster.

RAIVX
Wear Different. Wear RAIVX.